Email and CRM
Acquiring a new customer costs 5-7x more than retaining one. Yet most businesses spend 90% of budget on acquisition, and almost nothing on customers already won.
Your email list is the only audience you actually own.
The problem we solve
Do you have a welcome sequence that converts new subscribers?
Are you recovering abandoned carts (15–25% of them are recoverable)?
Is your email list engaged, or slowly dying from neglect?
Do you know the revenue each email flow generates?
Are you treating every subscriber the same, or segmenting by behaviour?
If you're only sending the occasional newsletter, you're leaving substantial revenue on the table.
What's included
From welcome to win-back, every flow built out.
01Scope 01
CRM Setup & Integration
Platform configuration, list segmentation and contact data architecture.
02Scope 02
Welcome & Onboarding Flows
First-impression sequences that convert new subscribers into customers.
03Scope 03
Abandoned Cart Recovery
Multi-step sequences that recover 15–25% of abandoned carts.
04Scope 04
Lead Nurture Sequences
Value-first nurture journeys that move leads to purchase-ready.
05Scope 05
Post-Purchase & Upsell Flows
Maximise lifetime value with timely upsell and cross-sell sequences.
06Scope 06
Re-Engagement Campaigns
Win back dormant subscribers with tested reactivation campaigns.
07Scope 07
Promotional Calendar Management
Monthly broadcast campaigns around Kenyan and African calendar events.
08Scope 08
List Health & Deliverability
Ongoing list hygiene, spam score monitoring and inbox rate optimisation.
Results we deliver
Targets for every email engagement.
- Average open rate
- 0
- 01 / 03
- Customer lifetime value
- 0
- 02 / 03
- Click rate
- 0
- 03 / 03
Who this is for
Five profiles that fit this service best.
Five fit profiles · 05
- 01E-commerce brands with repeat-purchase potential
- 02Service businesses nurturing long sales cycles
- 03SaaS and apps running onboarding and trial sequences
- 04B2B companies building pipeline through nurture
- 05Any business with a list they're not monetising
Platforms we work with
Five platforms we integrate and report on.
Supported platforms · 05
- 01Klaviyo: best for e-commerce
- 02Mailchimp: accessible for small businesses
- 03HubSpot: full CRM and automation
- 04ActiveCampaign: powerful automation at scale
- 05Salesforce: enterprise CRM integration
Our process
Segments, flows, and lifecycle stages, in order.
01
Audit
Review your current email and CRM setup.
- Review
- Gaps
02
Architecture
Plan segments, flows, and lifecycle stages.
- Segments
- Stages
03
Build
Set up automations and design templates.
- Flows
- Templates
04
Launch
Deploy flows and start collecting revenue data.
- Deploy
- Revenue
05
Optimise
Monthly testing and refinement.
- Monthly
- Testing
Unlock revenue from the list you already own.
We'll review your setup and show you the missing flows that could be generating revenue today. No pitch. No obligation. Just data.
No pitch. No obligation. Just data.